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Technical Customer Support

  • sector

    Engineering

  • location

    Cheshire West and Chester

  • salary

    £35,000

  • type

    Permanent

consultant

George East

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Technical Customer Support Technician / Customer Support Engineer / Product Support Engineer / Product Support Technician

 

Commutable from Liverpool, Warrington, Manchester, Northwich, Macclesfield

Up to £35,000 dependant on experience


A Technical Customer Support Technician / Customer Support Engineer / Product Support Engineer / Product Support Technician is required to join a global engineering company who are expanding more in the UK.

 

Ideally, the Technical Customer Support Technician / Customer Support Engineer / Product Support Engineer / Product Support Technician will have experience within electro-mechanical engineering and experience working in successful support teams.

Package

£29,000- £35,000

Hybrid working available

25 Days holiday

Pension scheme

A Shorter working day on a Friday

Responsibilities:

  • Train and support Inside Sales with technical issues
  • Advise customers on through the phone or via a live chat
  • Provide hotline and ticket support to customers
  • Train trainees and new sales engineers.
  • Handle service inquiries for repair service.
  • Provide product and application information.
  • Provide product recommendations

 

Requirements:

  • Previous experience in a Technical Customer Support Technician / Customer Support Engineer / Product Support Engineer / Product Support Technician position or similar.
  • A mechanical engineering degree or electrical engineering degree will be beneficial.
  • Experience working on an ERP system.
  • Strong communication and analytical skills.
  • Experience working for a mechanical engineering, electrical engineering or electro-mechanical engineering business will be advantageous.
  • Commutable from Liverpool, Warrington, Manchester, Northwich, Macclesfield

 

apply now