HVAC General Manager

General Manager / HVAC General Manager / Home Services General Manager

Raleigh, NC

$175,000 - $200,000 + Performance Bonus + Auto Allowance + Benefits

A General Manager / HVAC General Manager / Home Services General Manager is required to lead sales, operations, and financial performance for a high-volume residential HVAC, Plumbing, and Electrical service business in Raleigh, North Carolina.

This General Manager position offers significant operational autonomy, full P&L responsibility, and the opportunity to drive business growth while developing a strong leadership team. You'll have the support of senior leadership, alongside a performance-based bonus, auto allowance, comprehensive healthcare benefits, and a 401(k) with company match.

The successful General Manager will have a strong background in residential home services, proven B2C sales experience, and the commercial ability to improve revenue, profitability, customer satisfaction, and operational efficiency.

General Manager / HVAC General Manager / Home Services General Manager Benefits:

• $175,000 - $200,000 advertised compensation

• Performance-based bonus plan

• Auto allowance

• Medical, dental, and vision insurance

• 401(k) with company match and no vesting

• Paid time off

• Paid professional and on-the-job training

• Flexible scheduling

• Health savings account (HSA) and flexible spending account (FSA)

• Life insurance and company-paid short-term disability

• Employee discounts and discounted gym membership

• Leadership development opportunities

The General Manager / HVAC General Manager / Home Services General Manager Role:

• Take full responsibility for P&L performance, budgets, financial forecasting, cost control, and profitability across the business.

• Lead daily operations across residential HVAC, plumbing, and electrical services, ensuring efficient service delivery and customer satisfaction.

• Develop and execute strategic business plans to increase revenue, achieve financial targets, and support business expansion.

• Lead, recruit, train, and develop departmental managers and operational teams, establishing clear performance expectations.

• Drive B2C sales performance, identify commercial opportunities, and strengthen customer relationships.

• Monitor operational and financial KPIs, using performance data to improve productivity, resource allocation, and business results.

• Manage customer escalations, maintain service quality, and ensure compliance with company procedures and safety regulations.

• Work closely with senior leadership to implement improvements, manage organizational change, and deliver long-term business objectives.

General Manager / HVAC General Manager / Home Services General Manager Requirements:

• Minimum 5 years of management experience, with a proven ability to lead managers and multidisciplinary teams.

• At least 3 years of P&L management experience, including budgeting, forecasting, and financial accountability.

• Proven B2C sales experience within the residential home services industry, with a record of delivering revenue growth and achieving sales targets.

• Experience managing day-to-day service operations, operational performance, customer satisfaction, and quality standards.

• Strong commercial understanding of profitability, cost control, resource management, and business planning.

• Demonstrated ability to recruit, develop, and manage staff while driving accountability and performance.

• Experience implementing operational improvements, managing organizational change, and delivering business growth.

• Strong communication, leadership, and data-driven decision-making skills.