Product Support Engineer / Technical Support Engineer
Location: Milwaukee, Wisconsin
Salary Range: $60,000 - $80,000
Employment Type: Full-Time
Full Product Training Provided
Product Support Engineer / Technical Support Engineer required for a manufacturer of precision inspection systems used for CNC cutting tools.
Product Support Engineer Responsibilities:
- Build precision inspection systems and related accessories with precision and attention to detail, maintaining high assembly standards and verifying functionality before shipment.
- Serve as the primary point of contact for technical and software support, diagnosing and resolving customer issues promptly through calls or remote-access tools.
- Lead and contribute to internal initiatives such as testing new components, refining product designs, or coordinating with developers to resolve software challenges.
- Engage with customers to understand evolving needs, recommend suitable add-ons or systems, and support sales efforts by fostering strong, long-term client relationships.
- Coordinate and perform both in-person and virtual maintenance, installations, and deliveries for customers across various locations, ensuring reliable product performance and customer satisfaction.
- Full product training is provided.
Product Support Engineer Requirements:
- Prior experience in manufacturing.
- Experience as a CNC Machinist or prior experience using CNC cutting tools or metrology products is advantageous.
- Live within a commutable distance from Milwaukee, WI.
- Ambitious and looking for growth and development.
- Driving License.
- Full training product training is provided.