Service Operations Manager

Service Manager / Service Operations Manager / Engineering Manager required to join a global, market leading engineering manufacturer.

The successful Service Manager / Service Operations Manager / Engineering Manager will lead and supervise a team of service engineers and various engineering departments ensuring their performance aligns with company standards and customer expectation ensuring compliance with EHS protocols within the service environment.

The Service Manager / Service Operations Manager / Engineering Manager will ideally have experience in service management within engineering and a deep understanding of engineering principles and service operations to lead the service department. Experience managing Field Service Engineers would be highly advantageous.

Package

• £50,000 - £60,000 depending on experience
• 25 days holiday plus bank holidays
• 7% pension contribution
• Company Vehicle
• Additional Benefits
• 10% of salary in equity shares after 1 year

Service Manager / Service Operations Manager / Engineering Manager role

• Lead and supervise a team of service engineers and various engineering departments ensuring their performance aligns with company standards and customer expectations.
• Take the lead in ensuring compliance with EHS protocols within the service environment, encouraging ongoing enhancement and industry prominence.
• Handle the financial intricacies of the business, encompassing revenue, expenses, inventories, and assets, to uphold a successful P&L within the compressed air sector.
• Contribute to the recurring revenue strategy by introducing inventive, customer-centric service solutions that bolster loyalty and retention.
• Office based near Bristol, with occasional visits to customer sites.

Service Manager / Service Operations Manager / Engineering Manager requirements

• Experience as a Service Manager, Service Operations Manager,  Field Service Manager, Engineering Manager, Service Leader, Service Support Manager, Service Centre Manager, Operations Support Manager, Technical Service Manager or similar within engineering.
• Experience managing Field Service Engineers and / or managing operations within engineering.
• Office based near Bristol with a willingness to travel to customer sites when required.
• Experience in service management within engineering and a deep understanding of engineering principles and service operations to lead the service department.
• Excellent interpersonal and communication skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Proficiency in IT systems and tools, including CRM software and service management platforms.