General Manager – Service / HVAC Service General Manager / Commercial HVAC Service Manager
Miami, Florida
Up to $130,000 per year
A General Manager – Service / HVAC Service General Manager / Commercial HVAC Service Manager is required to lead commercial HVAC service operations across Miami-Dade and Broward counties. This role is suited to an experienced HVAC service leader with strong operational, financial and team management skills who can drive service excellence, customer satisfaction and strategic growth within a full-service commercial air conditioning organization.
General Manager – Service / HVAC Service General Manager / Commercial HVAC Service Manager Benefits:
Up to $130,000 per year, depending on experience
Leadership role with full P&L responsibility
Opportunity to join a growing $100M+ commercial HVAC company
Medical, dental and vision coverage
Competitive employee benefits package
Retirement savings plan
Career development and advancement opportunities
Supportive, family-oriented work environment
Company culture focused on teamwork, integrity and performance
The General Manager – Service / HVAC Service General Manager / Commercial HVAC Service Manager Role:
Lead and develop Service Manager, CSR Manager and Service Analyst teams to achieve operational excellence
Manage full P&L responsibility for the Miami-Dade and Broward service business
Develop and execute annual operating plans, revenue goals and margin objectives
Oversee commercial HVAC service, maintenance and repair operations
Drive improvements in scheduling, labor planning, dispatch coordination, preventive maintenance execution and billing accuracy
Monitor key business metrics including labor utilization, materials costs, inventory, backlog, DSO, PM compliance and profitability
Support service growth through customer retention, repair opportunities and maintenance agreement expansion
Build and maintain strong relationships with key commercial customers and accounts
Conduct customer meetings, site visits and quarterly business reviews as required
Champion process improvements, digital tools and workflow modernization
Promote a strong safety culture and ensure compliance with company policies and industry regulations
Collaborate with Sales, Operations and leadership teams to strengthen service processes and business growth
Identify market opportunities, customer needs and emerging service trends
General Manager – Service / HVAC Service General Manager / Commercial HVAC Service Manager Requirements:
Minimum 10 years of commercial HVAC service experience within a mechanical contracting environment
Minimum 3–5 years of leadership and management experience
Proven experience managing HVAC service operations with P&L accountability
Strong leadership, coaching and employee development skills
Experience improving processes and implementing operational best practices
Excellent communication, customer service and relationship-building abilities
Proficiency with Microsoft Office and service management software
Experience with COINS and XOi preferred
Strong organizational skills with the ability to manage multiple priorities
Valid driver’s license with ability to travel throughout Miami-Dade and Broward counties
Ability to work full-time on-site with daily interaction across service, dispatch, billing, field leadership and customer teams
